Effective Date: 08/08/2024
Last Updated: 23/06/2026
This Payment & Refund Policy governs payments made for Brand Clutch services and digital products.
Payment Processing
Payments may be accepted through secure third-party payment gateways including:
- Razorpay
- PayU
- PhonePe
- UPI
- Net Banking
- Credit Cards
- Debit Cards
- Wallet Services
Brand Clutch does not store complete payment card information.
Pricing
- All prices are in Indian Rupees (INR).
- GST and applicable taxes may be charged separately.
- Prices may change without prior notice.
Payment Confirmation
Orders are confirmed only after successful payment authorisation.
Confirmation may be sent through:
- SMS
- Website Notifications
Service Commencement
Consultancy projects generally begin after receipt of the agreed advance payment unless otherwise agreed in writing.
Digital Product Delivery
After successful payment:
- Download links may be provided instantly or within a reasonable processing period.
- Login credentials may be sent via Email or WhatsApp.
Customers are responsible for providing correct contact information.
Subscription Services
For subscription-based services:
- Billing follows the selected plan.
- Access may be suspended for payment failures.
- Subscription terms may be updated with reasonable notice.
Outstanding Payments
Brand Clutch reserves the right to suspend, delay or terminate services where payments remain overdue.
Fraud Prevention
We reserve the right to:
- Verify customer identity
- Reject suspicious transactions
- Suspend fraudulent orders
- Report fraudulent activity to authorities
Refund Policy
Digital Products
Due to the nature of instantly accessible digital products, all sales are generally final.
This includes:
- Recipe Cost Calculators
- Menu Templates
- SOP Documents
- Training Materials
- Restaurant Audit Formats
- Excel Sheets
- E-books
- Digital Guides
- Checklists
- Downloadable Resources
- Digital Courses
Once access or download has been provided, refunds will generally not be issued.
Eligible Refunds
Refunds may only be considered where:
Duplicate Payment
A customer has been charged more than once.
Technical Delivery Failure
Where payment has been received but Brand Clutch fails to deliver the purchased product because of a technical issue.
Brand Clutch may either:
- Re-deliver the product, or
- Issue a refund at its discretion.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind
- Incorrect purchases
- Failure to read product descriptions
- Lack of product usage
- Business expectations
- Downloaded products
- Shared login credentials
- Customer-side technical issues
- Successfully delivered products
Consultancy & Service Refunds
Because consultancy services involve planning, research and professional time:
- Advance payments are generally non-refundable once work has commenced.
- Refund requests are evaluated case-by-case.
- No refunds will be issued for completed milestones, consultations, training sessions, audits, creative work, advertising expenses, travel expenses, software subscriptions or third-party costs.
Client Cancellation
If a client cancels after work has begun:
- Charges for completed work will be deducted.
- Any remaining refund, if applicable, shall be at Brand Clutch’s sole discretion.
Cancellation by Brand Clutch
If Brand Clutch is unable to continue a project due to internal reasons, a proportional refund may be provided for services not yet delivered.
Chargebacks
Customers agree to contact Brand Clutch before initiating a chargeback.
If a chargeback is initiated after successful delivery of products or services, Brand Clutch reserves the right to:
- Suspend customer access
- Revoke licences
- Recover administrative and legal costs
- Contest the chargeback using transaction records
Contact
Brand Clutch
Website: www.brandclutch.in
Email: brandclutch.connect@gmail.com
Phone: +91 96780 07088