---
title: "Payment & Refund Policy"
url: https://brandclutch.in/payment-refund-policy/
type: page
date: 2026-06-24
modified: 2026-08-07
markdown_url: https://brandclutch.in/payment-refund-policy.md
author: "BrandClutchAdmin"
---

# Payment & Refund Policy

**Effective Date:** 08/08/2024**Last Updated:** 23/06/2026


This Payment & Refund Policy governs payments made for Brand Clutch services and digital products.







# Payment Processing


Payments may be accepted through secure third-party payment gateways including:




 
- Razorpay
 
- PayU
 
- PhonePe
 
- UPI
 
- Net Banking
 
- Credit Cards
 
- Debit Cards
 
- Wallet Services


Brand Clutch does **not** store complete payment card information.







# Pricing



 
- All prices are in Indian Rupees (INR).
 
- GST and applicable taxes may be charged separately.
 
- Prices may change without prior notice.






# Payment Confirmation


Orders are confirmed only after successful payment authorisation.


Confirmation may be sent through:




 
- Email
 
- WhatsApp
 
- SMS
 
- Website Notifications






# Service Commencement


Consultancy projects generally begin after receipt of the agreed advance payment unless otherwise agreed in writing.







# Digital Product Delivery


After successful payment:




 
- Download links may be provided instantly or within a reasonable processing period.
 
- Login credentials may be sent via Email or WhatsApp.


Customers are responsible for providing correct contact information.







# Subscription Services


For subscription-based services:




 
- Billing follows the selected plan.
 
- Access may be suspended for payment failures.
 
- Subscription terms may be updated with reasonable notice.






# Outstanding Payments


Brand Clutch reserves the right to suspend, delay or terminate services where payments remain overdue.







# Fraud Prevention


We reserve the right to:




 
- Verify customer identity
 
- Reject suspicious transactions
 
- Suspend fraudulent orders
 
- Report fraudulent activity to authorities






# Refund Policy



## Digital Products


Due to the nature of instantly accessible digital products, **all sales are generally final.**


This includes:




 
- Recipe Cost Calculators
 
- Menu Templates
 
- SOP Documents
 
- Training Materials
 
- Restaurant Audit Formats
 
- Excel Sheets
 
- E-books
 
- Digital Guides
 
- Checklists
 
- Downloadable Resources
 
- Digital Courses


Once access or download has been provided, refunds will generally not be issued.







## Eligible Refunds


Refunds may only be considered where:




### Duplicate Payment


A customer has been charged more than once.




### Technical Delivery Failure


Where payment has been received but Brand Clutch fails to deliver the purchased product because of a technical issue.


Brand Clutch may either:




 
- Re-deliver the product, or
 
- Issue a refund at its discretion.






## Non-Refundable Situations


Refunds will not be provided for:




 
- Change of mind
 
- Incorrect purchases
 
- Failure to read product descriptions
 
- Lack of product usage
 
- Business expectations
 
- Downloaded products
 
- Shared login credentials
 
- Customer-side technical issues
 
- Successfully delivered products






## Consultancy & Service Refunds


Because consultancy services involve planning, research and professional time:




 
- Advance payments are generally non-refundable once work has commenced.
 
- Refund requests are evaluated case-by-case.
 
- No refunds will be issued for completed milestones, consultations, training sessions, audits, creative work, advertising expenses, travel expenses, software subscriptions or third-party costs.






## Client Cancellation


If a client cancels after work has begun:




 
- Charges for completed work will be deducted.
 
- Any remaining refund, if applicable, shall be at Brand Clutch's sole discretion.






## Cancellation by Brand Clutch


If Brand Clutch is unable to continue a project due to internal reasons, a proportional refund may be provided for services not yet delivered.







# Chargebacks


Customers agree to contact Brand Clutch before initiating a chargeback.


If a chargeback is initiated after successful delivery of products or services, Brand Clutch reserves the right to:




 
- Suspend customer access
 
- Revoke licences
 
- Recover administrative and legal costs
 
- Contest the chargeback using transaction records






# Contact


Brand Clutch


Website: [www.brandclutch.in](http://www.brandclutch.in)
Email: brandclutch.connect@gmail.com
Phone: +91-93951-57515